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About Hotel San Fernando Plaza in Medellin, Colombia

Our History

On November 1, 2007 in the heart of the financial zone of the city of Medellin we opened our doors. We wanted to offer our guests a space dedicated to providing a haven for luxury business travelers in the city of Medellin.

A space was built thanks to the efforts of an excellent team that works continually to make sure that we are the first choice for foreigners and executives that visit our lovely city.

From the moment you enter the lobby of the Hotel San Fernando Plaza a you will immediately sense the pillars of our Colombia hotel: elegance and refined taste in every detail, as well as the warmth in all areas of the hotel as well as in the attitude of our dedicated staff.

In 2010 we received a Certification in Service and Quality award from the SGS at the Latin American Quality Awards in Santa Marta, and the Exito Awards prize in Lima, Peru for excellence in business management.

In 2011 we were the recipients of the International Quality Summit Award in New York City as well as the Latin American Quality Institute Award in Bogota for excellence in the quality of our services.

In 2012 we received our Recertification for Norma NTSH006:2009 and we were the first hotel in Antioquia under the new parameters to classify as a 5 star hotel.

Mission

To maintain high standards of quality in hotel services while being supported by updated technological infrastructures with a team of committed individuals who strive for quality service as well as making profits for our investors and stockholders.

Vision

We are looking forward to being recognized in 2015 for being the best in Medellin due to our commitment to saving the planet while providing quality standards in our hotel for our national and international guests.

Quality and Environmental Policy

Our quality policy is based on satisfying the needs and expectations of our guests. This is supported by a team of competent professionals who are committed to quality in every sense of the Word as well as being as green as possible.

Social Responsibility

Hotel San Fernando Plaza is a company that was born with a clear vision of being simply the best hotel in Medellin as well as the desire to be recognized internationally for our high standards of quality.

Our commitment to being a socially responsible entity starts with our collaborators. We believe in a healthy and safe working environment that invites our staff to give the best of themselves as they work as a team which we consider of vital importance in order to have a successful company that whose goal is to provide service to our customers.

Institutional Philosophy

We are focused on managing our personnel in a responsible way. Our professional behavior has a human touch which gives us a competitive edge in the way we provide our clients with our services. Day to day the people that work as a team in our hotel give us an added value in all the things that we do.

Hotel San Fernando Plaza is a company that is convinced that the development of a person is the ideal path to having access to better opportunities that lead to economic and personal and cultural freedoms for individuals and their families.

Development of Human Talent

The development of human talent at our hotel is at all times present. We want to generate a warm cultura and working environment in order to achieve optimum results in our business objectives.
We firmly believe that our collaborators are the structural base of our business and without whom we could not achieve our goals. This is why Hotel San Fernando Plaza is the right place to develop your talent and capacities.

Organizational Culture

All collaborators of our business should know and follow our values and principles which define our organizational culture.

We are committed to providing a work cultural base on our values where our people as treated as a human resource. We try to develop the talents of the people we work with while creating a warm, motivating, tolerant and understanding place to work.

Nuestra cultura está constituida por los siguientes valores:

Value DEFINITION
Comittment To work in a conscientious  way in order to satisfy our internal and external clients.
Respect We consider it important to monitor appropriate behavior with our internal and external clients.
Team Work Our achievements are a result of hard work and intitiative as well as the creativity of our hotel team..
Responsibility We work with the highest standards for maximizing professionalism..
Passión We bring joy, happiness and a positive attitude to all we do.
Integrity We cat with honesty and integrity for a solid base of morals and ethics.

We pledge to make a work climate that feels secure and motivating to support the integral development of our collaborators through:

  • Educatión, training and mentoring
  •  Social Development
  • Integrated work spaces
  • Harmonious workplace
  • Reconognizing worker’s achievements
  • Social Gatherings
  • Well-being in the workplace
  • Life Insurance
  • Credit for domestic calamities
  • Wedding Assistance
  • Maternity Assistance
  • Assistance during death of family members
  • Assistance for eye care
  • Bonus and Vacation
  • Incentives
  • Mentoring for workers

             
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Contact Information

Hotel San Fernando Plaza, Carrera 42 A # 1-15, Medellin - Antioquia - Colombia

Toll Free - 018000 945353 | Telephone (574) 444 53 53 | Fax Number (574) 326 00 00
Email : info@hotelsanfernandoplaza.com

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